Refund policy

We want you to be satisfied with your purchase from Charcha Mart. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

• Return or exchange requests should be made within 7 days of receiving the order.
• The product must be unused and in its original packaging.
• A clear photo or video may be required for damaged or incorrect items.
• Products damaged due to misuse or improper handling may not qualify for return or exchange.
• Approved exchanges will be processed after the returned product is inspected.

Contact: 03255945366
Email: charchamart@gmail.com